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Are you insured?
Yes. We carry public liability insurance, so in the unlikely event of accidental damage or injury, our insurance will cover it. We are covered up to $5,000,000.
Are you police checked?
Yes - all our cleaners are fully police checked and can provide you with a verified police clearance certificate in person.
Do you guarantee your work?
Yes - all cleans are backed by our industry leading guarantee: If you're not 100% satisfied with the result of your clean; you pay NOTHING!
What will I get in my free home cleaning audit?
You will have a conversation and in-home tour with an Enhanced cleaning expert to create a custom cleaning checklist that encapsulates absolutely anything and everything you want done in your home based on your needs and current living situation, and a quote to go with it.
Do you work by the hour?
We will give you an appropriate fixed quote based on the scope of what you need done. We offer 3 base cleaning packages starting at different price points which you can customize to fit your needs and budget.
Do you only do house cleaning?
We offer an array of add-on services in conjuction with house cleaning. Services such as pressure washing, window cleaning, laundry, dish washing, pet sitting / house sitting, plant care to name a few.
Do you do oven cleaning?
We do not currently offer an oven cleaning service.
Do you do vacate (moving in or moving out) cleans?
As of July 2020, we now offer vacate cleaning. Prices for this service start at $350. Please note that this service can only be carried out on weekends.
Do you do random or one-off cleanings or do you only have weekly and fortnightly services?
We currently only offer regular cleanings with no plans to service one-off cleans.
Do you set up for parties or clean up after parties?
Yes, although this is considered a special request and must be discussed with the cleaner.
If one of my regular cleans happens to be on a holiday, will you be working?
Yes. If we are not available to service your home on a projected date, we will discuss a more suitable time with you in advance that we can reschedule to.
Do you charge more to work on holidays?
A 10% surcharge will incur on weekends and public holidays.
What hours do you work?
8:00 AM til 6:00 PM from Monday to Saturday
Is there any special training you've gone through to learn how to clean houses?
Yes, our cleaners have undergone many hours of video training and practical training in order to be fit for servicing any home.
Do you have references?
Some of our past clients will be happy to share their experience and feedback with you upon request. Please contact us directly if you would like to know more.
Do you do laundry?
Yes - this is available as an add-on service for those receiving regular house cleans. Cost may vary depending on load and requirements.
Do you do dishes or empty the dishwasher?
Yes - this is available as an add-on service for those receiving regular house cleans. Cost may vary depending on load and requirements.
Do you do pet sitting and/or house sitting on the side?
Yes, please contact us if you would like to discuss special arrangements such as pet sitting and house sitting.
What types of chemicals do you use on hardwood floors?
Handy andy
Do you bring your own cleaning supplies?
Yes. All that we require from you is an adequate mop which will be discussed during your free audit, otherwise a flat $15 surcharge will incur to supply a new one.
If I refer my friend, do I get a referral commission or discounted cleaning?
For every person you refer that becomes a regular client, you will be given a generous credit to be used towards any of our cleaning services.
What happens if you or I get sick?
In the event of you or I becoming ill, we will reschedule to another time that suits you.
Do you accept credit cards? What are your preferred payment types?
Yes - we accept all major credit cards through my payment processor Stripe. we also accept cash, cryptocurrency (Bitcoin, Qoin, Ethereum, etc...), wire transfer and more.